Refund Policy
At eBiz Bayfront Limited, customer satisfaction is important to us. Due to the nature of software development and digital services, the following refund policy applies.
Effective Date: August 12, 2026
01 · Custom Work
Custom Software & Development Services
- Payments made for completed work, consultation, design, development, or implementation are non-refundable.
- If a project is cancelled by the client after work has commenced, payment is due for all work completed up to the cancellation date.
02 · Digital
Software Products
- Digital software licences, downloadable products, and subscriptions are generally non-refundable once access has been granted or the product has been delivered, unless required by applicable law.
03 · Remedies
Service Issues
If you believe the delivered service does not meet the agreed specifications, please contact us within 7 days of delivery. We will review the issue and, where appropriate, correct defects or provide a reasonable solution at no additional cost.
Response window
Service issue reports must be raised within 7 days of delivery to be eligible for review.
04 · Contact
Contact Us
For refund requests or questions, please contact:
CompanyeBiz Bayfront Limited